Returns & Refunds Policy
Faulty or Defective Goods
We want you to be completely satisfied with your purchase. If any product you buy from us is faulty or develops a fault within a reasonable time, you are entitled to a replacement, repair, or refund in accordance with your legal rights under the Consumer Rights Act 2015.
Within 30 days of receipt – you may request a full refund, replacement, or repair.
After 30 days but within 6 months – we will offer a repair or replacement. If the product cannot be repaired or replaced, you are entitled to a refund.
After 6 months – you may still be entitled to a repair or partial refund if the product can be shown to have been faulty at the time of purchase.
To arrange a return for a faulty product, please contact us at [insert contact details] with your order number and details of the issue.Subscriptions & Digital Services
Please note that pre-purchased subscriptions are non-refundable once activated. This includes any digital services, monitoring, or app-based features. By activating your subscription, you consent to the immediate supply of the service and waive your statutory 14-day cooling-off cancellation right under the Consumer Contracts Regulations 2013.
Change of Mind (Non-Faulty Goods)
If you change your mind about a physical product, you may return it within 14 days of receipt for a refund, provided the goods are unused, in their original packaging, and in a resaleable condition. Return postage is the responsibility of the customer unless the item is faulty.
Refund Process
Refunds will be processed to your original payment method within 14 days of receiving the returned goods (or within 14 days of you providing proof of return).